Twarx / Case Studies
What AI agents
actually deliver
Real deployments of AI agents and agentic automation — with verified numbers, honest costs, and every figure traced to a primary source. We cite the wins and the caveats. Most studies here are documented industry deployments; ones we ran ourselves are markedBy Twarx.
Full archive
Every case study
2026
- Novo Nordisk's NovoScribe: how a RAG pipeline cut clinical study report production from 12 weeks to 10 minutes
- Commerzbank put a transacting AI agent in its banking app: 30,000 conversations a month, ~75% resolved without a human
- DBS Bank Takes Its Virtual Assistants Agentic: 10 Million Customers, 9-in-10 Digital Resolution, and a 70-Agent Credit Memo Pipeline
- Lloyds Banking Group's Athena: a RAG knowledge platform that cut colleague search time 66% and now feeds the bank's AI agents
- Lowe's Mylow: an OpenAI-built shopping assistant that fielded 25 million questions and tripled online conversion for users
- CommBank's agentic AI fraud analyst: an in-house agent that drafts detection rules, built in three months, now behind three quarters of its card fraud rules
- Fox Sports' Agentic AI Deployment: Real-Time Content and Broadcast Intelligence
- Generali France's Agentic AI Deployment: 24/7 Voice Agents and Copilot-Driven Productivity
- Verizon Connect Scales Agentic AI to 100,000 Fleet Management Users
- Writer's Agentic AI ROI Framework: From Task Automation to Outcome Automation
- Ericsson rApp as a Service: Agentic AI for Autonomous RAN Optimization
- Talkdesk CXA: Multi-Agent Orchestration for Enterprise Customer Experience Automation
- Siemens Erlangen Electronics Factory: 69% Productivity Gain and 42% Energy Reduction via AI-Powered Visual Inspection and Process Optimization
- AWS SMGS Deploys NarrateAI: Agentic AI for Conversational Business Intelligence
- Gradial Agentic AI for Marketing Content Publishing on Amazon Bedrock
- EY's Enterprise Agentic AI Deployment via Microsoft 365 Copilot
- Generali France Deploys Agentic AI Across Customer Service and Operations Under Boost 2027
- NTT DATA Transforms Enterprise Operations with Agentic AI on Microsoft Fabric and Azure AI Agent Service
- Rocket Mortgage's AI Agent Platform for Loan Processing
- Intercom "Fin" AI Agent: Outcome-Priced Support, ~76% Resolution, and a $3.6B Exit
- Air India's "AI.g": Scaling Airline Support to 30,000 Queries a Day with Azure OpenAI
- GitHub Copilot at ANZ Bank: A Controlled Study of AI Coding Assistants in the Enterprise
- How Klarna's OpenAI Assistant Did the Work of 700 Agents — and What Happened Next