Your store, run by Swooly.
Swooly is an AI agent that runs your e-commerce operations end to end — she answers customer calls politely, manages every order, keeps you informed, updates buyers on shipping and delivery, and even calls back for after-service feedback.
24/7
calls and queries answered, no staff needed
Minutes
from order to admin alert to customer update
Every order
tracked end to end — capture to feedback
The problem
Running a store is a full-time phone job.
Calls you can’t answer become lost sales. Orders that aren’t acknowledged become anxious customers. Shipping questions pile up, delivery follow-ups never happen, and feedback — the thing that actually grows a brand — slips to the bottom of the list every single day.
You can’t personally be on the phone, in the inbox, and on the dashboard at once. Swooly can — politely, tirelessly, and at any scale.
What Swooly does
One agent for your whole store
From the first phone call to the after-service feedback, Swooly handles the work that used to eat your whole day.
Answers your store calls
When a customer calls your store number, Swooly picks up, replies politely, and solves their query on the spot — order status, returns, product questions — without anyone on your team lifting a finger.
Manages every order
New orders are captured, organised, and tracked from the moment they land. Swooly keeps the full order lifecycle tidy so nothing slips through the cracks during a busy day.
Keeps the owner in the loop
The moment an order comes in, Swooly messages the admin with the details. You stay informed of everything happening in your store without watching a dashboard all day.
Updates customers on shipping
Once you tell Swooly an order is shipped, she messages the customer that it’s on the way — with an approximate delivery date — so they’re never left wondering where their package is.
Marks orders delivered
After delivery, Swooly automatically updates the order status to delivered and closes the loop, keeping your records accurate and your customers reassured.
Cold-calls for feedback
A few days after delivery, Swooly calls the customer to ask how the service was, collects their feedback warmly, and leaves them feeling looked-after — turning a sale into a relationship.
A teammate, not a bot
She talks to your customers like your best rep would
Swooly answers the phone warmly, understands what the customer actually needs, and resolves it — then keeps everyone updated as the order moves. No hold music, no scripts that miss the point, no customer left in the dark.
- Polite, natural voice on every call
- Order, shipping and delivery updates sent automatically
- After-service feedback calls that build loyalty
Customer calls
“Hi, where’s my order?” — Swooly answers and explains the status politely.
Admin alert
“New order #1042 from Sara — 2 items. Ready when you are.”
To customer
“Good news! Your order shipped — arriving by Fri, approx 2 days.”
Feedback call
“How was everything? We’d love your feedback.” — logged & shared.
How it works
The full order journey, automated
Call comes in
A customer calls the store. Swooly answers politely and resolves their query.
Order received
A new order lands. Swooly logs it and instantly messages the admin with the details.
Shipped
Admin marks it shipped. Swooly tells the customer it’s on the way with an ETA.
Delivered
On delivery, Swooly marks the order delivered and closes the loop.
Feedback
Days later, Swooly calls to ask how it went and collects warm after-service feedback.
Beyond order handling
How AI is reshaping e-commerce
Swooly is one piece of a bigger shift. The same applied-AI approach we use to run your store works anywhere there’s a customer to serve, an order to track, or a relationship to grow.
24/7 customer support
AI agents handle calls, chats, and emails around the clock — answering instantly in a natural voice so no customer ever waits on hold or gets a canned reply.
Zero manual order admin
Order capture, status updates, and customer notifications run themselves. Your team stops copy-pasting tracking numbers and starts focusing on growth.
Feedback that builds loyalty
Proactive after-sales calls surface problems before they become bad reviews — and make customers feel valued enough to come back and buy again.
Respond in seconds, not hours
AI replies the instant a customer reaches out, at any hour, in any volume — the response speed that turns browsers into buyers.
Handle peak season calmly
Flash sales and holiday rushes don’t need extra hires. Swooly scales to thousands of orders and conversations without dropping service quality.
Learn from every conversation
Every call and order teaches the system what your customers want — surfacing the questions, complaints, and trends worth acting on.
Let Swooly run your store
Tell us about your store and we’ll set Swooly up to answer your calls, manage your orders, and delight your customers — book a demo to see her in action.